Shipping & Returns

Purchases made through the Web will be sent to the shipping address indicated in the order form, not being able to correspond to a PO box or public places, such as public roads (without indicating an exact postal address) , squares, stations, airports or other similar.

Within the shipping costs we include all expenses that may arise from logistics, postage, packaging and transport costs. The shipping costs will be indicated on the Web at the time of introducing the products in the shopping cart and will depend on the day and time slot chosen for delivery and the postal code of the same.

These rates may be modified by Mi Xiaomi to adapt them to the contractual situation that Mi Xiaomi maintains at all times with the transport companies.

For your total security, all our shipments are insured, which covers any incident that may occur during transport to the address indicated on the order form.

The delivery of the orders will be made through our transport and the corresponding agencies in each case. Orders will be delivered to the address designated by the Customer, so Mi Xiaomi assumes no responsibility when delivery cannot be made as a result of the data provided being inaccurate or incomplete or when delivery cannot be made due to the absence of the recipient.

The delivery of the orders will be carried out within the periods indicated in the section Delivery and collection services, and it is considered carried out from the moment in which the transport company makes the product available to the user, and the corresponding delivery note is signed. In periods of special circumstances (designated dates such as Christmas, transport strikes, extraordinary events, local holidays …), shipments may suffer some delay.

IMPORTANT to check merchandise:

The customer must inspect all packaging and products at the time of delivery.

If any damage to the packaging is detected, you must register on the delivery note that the carrier will give you, and send a photo to to manage future possible incidents or hidden damages.

In case of damage or it is not the model purchased, the delivery staff will remove the product and we will replace it as soon as possible.

As of the signing of the delivery note, the customer assumes all responsibility for the product.

Mi Xiaomi ships in Great Britain (excluding the Balearic Islands, Ceuta, Melilla and the Canary Islands).

There are 2 delivery OPTIONS: a) delivery at street level; b) basic home delivery with start-up

Street delivery:

It is the cheapest type of delivery because the transport company does not have the obligation to take the product up to your floor. That is, the delivery is made on the portal.

In the case of needing the withdrawal of a used appliance, it is carried out in the same way as the delivery, at street level, it must be the same type as the one purchased and be packed. And very important: you have to notify us by mail to the same day you place the order to manage it with the transport company, if it is not done in time, it is not withdrawn.

This delivery is also the fastest with a period of 24-72 working hours depending on the province.

If you want to ensure delivery to your home with access to the plant, you must hire our Home Delivery Service that includes: shipping, installation and removal of the used product and packaging

Delivery with start-up:

Service available for: Refrigerators, freezers, combis, chests, wine cellars, washing machines, dryers, washer-dryers and dishwashers.

Any other type of electrical appliances not indicated as; ovens, plates, hoods, thermos … .., nor built-in appliances.

These are basic installations: they DO NOT include any type of masonry, carpentry, plumbing, gas installations etc … no matter how small. The existing cable and water connections must be sufficient and must comply with current regulations.

The shipping period will be extended to 5-9 days and is only available for; refrigerators, freezers, washing machines, dryers, dishwashers and Americans.

In Madrid, it is delivered in 24-48 working hours and is done on the day and time slot selected by the customer (not available for all postal codes).

In the case of having contracted this service and requiring removal of the old appliance, it is necessary that the product is of the same type as the one purchased and is packed.

Included services:

Before arriving at the home, a call will be made or an SMS will be sent, to ensure that the client is at home.

Unpack the product


Remove the used appliance and packaging.

The customer has to verify that the device has not suffered any damage.

This inc

has provided a civil liability service for any damage that Mi Xiaomi may cause at home.

In refrigerators: it is not connected to the network, the user will do so after a few hours to allow the gas to rest.

The opening directions of the doors will not be modified.

If the customer does not want the product to be unpacked, installed or collected, the used one must indicate this on the delivery note to be signed.

The installer will not carry out any plumbing, electrical or carpentry tasks under any circumstances.

The column Washer and Dryer will never be left without the attachment accessory.

The services offered by Mi Xiaomi are always associated with a device and only those that appear on the delivery note will be performed.

Washers, Dryers, Dishwashers and Fridge-Freezers:

Electrical connection, water and drainage (if necessary): In refrigerators and freezers, immediate connection to the electrical network is not possible as they require 3 to 4 hours of rest.

Leveled legs.

Functional test and check for possible leaks in the water and drain connections.

Removal of internal packaging, if requested by the client

Removal of the used appliance for recycling.

In the case of embedded products, Mi Xiaomi will proceed to remove them as long as the device is uninstalled.

American refrigerators, side by side and american combi

Connection and leveling of legs and doors.

In the American refrigerators “no” the water connection will be made.

Removal of internal packaging, if the client requests it.


Shipping to your home

We unpack it and inspect it inside your home.

We connect and perform automatic tuning (channels are not ordered)

We take and recycle the old one if necessary.


If the appliance does not fit in the elevator or the stairs, the ascent to the floor will not be made.

If delivery is required by crane, the cost of it will be borne by the customer.

In the integrable products that incorporate a panel, its assembly or disassembly is not included.

The transfer service from another device to another room or address is NOT included.

NO additional work is done such as removing doors or furniture that prevents access.

The withdrawal is conditioned to the fact that the device is disconnected from the water and / or electricity connection and is of the same type as the one purchased, our technicians will collect the device without having to be packed and fill in the documentation sheet for you.

In case of not being able to carry out the installation for the aforementioned reasons, the reimbursement of the contracted services will not be made and the product will be returned to the warehouse, the customer assuming the return costs.


It is very important that at the time of receipt of the order the customer inspects all packages and in case of any damage, it must be recorded on the delivery note that returns signed to the delivery staff. The customer can also reject the product noting the cause on the delivery note, and if he communicates it to us as soon as possible, we will try to replace it, in the shortest possible time.

By signing the delivery note, the customer assumes responsibility for the product. In the specific case of street-level delivery, the customer assumes any incidents that may occur, both when going home and when installing the product.

In case of hidden damage inside, you must notify it within a maximum period of 24 hours from the moment of receipt of the order at your home. Outside this period, Mi Xiaomi is not responsible for damages incurred during shipping.

The order must be prepared for its return in its original packaging within a maximum period of 24 hours from the moment of notification of the damage at the place of delivery selected by the customer at the time of ordering.

In any case, the notifications will be made by one of the means indicated in the “CONTACT” section.

The corresponding refund will be made by the same means that the purchase was made.


The Client will have the right to withdraw from the contract, without having to justify their decision, within a maximum period of 14 calendar days from the moment they receive their order. To exercise your right of withdrawal, you must contact Mi Xiaomi RETAIL, S.L .. to indicate your decision to withdraw from the contract. You can do so by contacting the Customer Service department by calling 34 603487176 or by email

In order to check the condition of the appliance and the packaging, you must send us the following photographs:

Unpacked product

Product inside the box

Closed box with the product inside

In the same form of delivery selected when processing the order, you must deliver the product to the transport company designated by Mi Xiaomi, the customer bearing the direct cost of return.

ion of the product * compensated in the amount of the refund. Promotional discounts will not be applied if there were any.

NOTICE: we only work with products in stock, that is why we indicate IMMEDIATE SHIPPING in the purchase process, this means that the merchandise is sent to the transport agency on the same day and in case of withdrawal, return costs are generated after 6 hours since the order is made.

COST: Washers, dryers, dishwashers, plates, ovens, refrigerators (except American refrigerators which are € 99.90), Freezers, cookers, hoods, 55 ”or more televisions, Scooters and electric skates: € 39.90

Televisions under 55 ”: € 24.90

Microwave oven; € 15

Small Electro, Household, Heating, Ventilation, Audio, IT and Telephony: € 9.90 ALSO: In the event of having made a withdrawal from a delivery with home delivery and removal of the used appliance, this service will also be deducted from the total amount to return and that amounts to € 19.90.

In all returns, and once the product has been received at our facilities, the item is carefully examined by our technical team. If it is found that the product is in the same condition in which it was delivered to the Customer, or if it has only suffered deterioration from normal use, Mi Xiaomi will refund the customer the full price paid when purchasing the product, except as provided above regarding shipping costs.

If wear or deterioration is detected due to improper handling, the absence of any type of accessory, part or element or if for any other reason the client cannot return the product to Mi Xiaomi or the return is partial, we will contact with the Client to agree on the compensation that corresponds to Mi Xiaomi for the corresponding damages.

For the return of the product it is necessary to keep the original packaging. In the event that the return is made without the original packaging or with damage, the amount that will be paid to the Customer for the return of the product will be reduced by the corresponding amount. To make the return correctly, the Customer must ensure that the product is properly protected and sealed so that it does not suffer any damage during transport.

The corresponding refund will be made by the same means that the purchase was made.

Exceptions to the right of withdrawal:

We remind you that there are a series of exceptions in which there is no right of withdrawal, contemplated in art. 103 of the TRLGDCU, these assumptions being:

The provision of services, once the service has been fully executed and The provision of goods made according to the specifications of the consumer and user or clearly personalized. In our case: WHEN AN APPLIANCE HAS ALREADY BEEN INSTALLED.

Products related to personal care, health or hygiene and that have been unsealed after delivery. In our case: the families found on our website in the health and personal care section,

Software, games for consoles, DVD, Blu-ray, unsealed or open.

Coffee makers with more use than due for product testing (They incorporate counters for verification).

In-EAR headphones and other items that require body contact that have been worn.

Any product that has been permanently installed, such as hoods, ceramic hobs, ovens or car radios.

Any obligation to restore benefits (the product by the client and the price by Mi Xiaomi) must be carried out within a maximum period of 14 calendar days, counting, with respect to the client, from the moment Mi Xiaomi is notified of the exercise of your right of withdrawal and regarding Mi Xiaomi from the moment in which, having been notified of the withdrawal in form and term, you receive the product returned at its facilities.

NOTICE: “During the validity of the State of Alarm or its possible extensions, the terms for the return of the products purchased by any modality, either in person or online, are interrupted. The calculation of the deadlines will resume at the moment that Royal Decree 463/2020, of March 14, which declares the State of Alarm or, where appropriate, its extensions loses force ”.

You can exercise the right of withdrawal without the need to motivate the return, within 14 days, interrupting the period for the return of the product with this measure (exercising the right of withdrawal within 14 days).

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